Workshop owners DON’T always know what their Lost Customer Tally is. This is something I measure in any business “like a hawk”. There is a “number” of customers who buy and never return. Look at WHO hasn’t brought their car back for an extended period of time. What is this slippage costing you in revenue?
When speaking with automotive business owners, I am surprised to hear how much Super and income producing assets have been accumulated and set aside.
Unlike Red-Wine very few things ever get better with time. Facts do not cease to exist just because you ignore them. When emotion goes up, intelligence goes down. The mind, like the parachute works a whole better when it open. Making mistakes is absolutely inevitable...
1. Staff - For prospects and customers to buy from your front of house staff/service advisors, there are few things that need to happen: it’s imperative that they like your staff, trust your staff, and view your staff as the go to experts. For that to occur the first...
Business owners struggle continuously or fail for one primary reason: They are great operators but they are lousy owners. Business operators get tired and Business owners get rich…. You cannot succeed at a high level in business without business skills and tools.
There are plenty of hidden diamonds within your business? Years ago, a great friend gifted me a book titled “Acres of Diamonds”. It tells the story of a farmer who was doing well in life but wasn’t completely satisfied… he went off in search of his millions, forgetting to search his own farm.